—
Your Privacy Policy Information
—

Privacy Policy

Yeo Electrical respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

1. Who we are

Yeo Electrical provides electrical installation, maintenance, inspection and testing services.

For the purposes of UK data protection law, Yeo Electrical is the data controller responsible for the personal information we hold about you.

Website: www.yeoelec.co.uk
Email: iyeoelectrical@yahoo.co.uk
Address: 6 Acland Way, Tiverton, EX16 5QA

If you have any questions about this privacy policy or how we use your personal information, please contact us using the details above.

2. Information we may collect

Depending on how you contact us and the services we provide to you, we may collect information including:

Your name

Address

Telephone number

Email address

Details of your enquiry or the electrical work you require

Property and installation details relevant to the work

Information required for quotations, invoices, electrical certificates and inspection reports

Correspondence between you and Yeo Electrical

Payment and transaction information

Information you provide through our website contact form

Our website may also collect limited technical information about your visit, such as browser or device information and website usage data, where applicable.

3. How we use your information

We may use your personal information to:

Respond to enquiries

Arrange appointments and site visits

Prepare quotations and estimates

Carry out electrical installation, maintenance, inspection and testing work

Produce electrical certificates, reports and other documentation

Contact you regarding work we are carrying out or have previously carried out

Issue invoices and maintain financial records

Meet our legal, regulatory and professional obligations

Maintain appropriate records of electrical work

Deal with queries, complaints or warranty matters

Operate, maintain and improve our website

We will only use your personal information where we have a lawful basis for doing so.

Depending on the circumstances, this will normally be because the information is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate business interest in using the information.

4. Electrical certificates and reports

When carrying out electrical installation, inspection or testing work, we may need to record information about you and the property within electrical certificates, reports and associated records.

Where required, relevant information may be provided to certification, registration or regulatory bodies, building control or other organisations involved in meeting our legal or professional obligations.

5. Sharing your information

We do not sell your personal information.

We may share information where reasonably necessary with organisations or individuals that help us provide our services or meet our obligations. These may include:

Accountants and bookkeeping providers

Electrical certification and registration bodies

Building control or other relevant authorities

IT, email, website and data-storage providers

Payment and banking service providers

Subcontractors or other trades involved in your project, where appropriate

Professional advisers, insurers or legal representatives where necessary

We will only share information that is reasonably necessary for the relevant purpose.

We may also disclose information where required to do so by law.

6. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, tax, accounting, insurance and professional obligations.

Certain records relating to electrical installations, certificates, inspection reports and completed work may be retained for longer periods where this is appropriate for safety, certification, regulatory or record-keeping purposes.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

7. Keeping your information secure

We take reasonable measures to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Website contact forms

If you contact Yeo Electrical through a form on our website, the information you provide will be used to respond to your enquiry and, where appropriate, provide you with a quotation or electrical service.

Please do not include unnecessary sensitive personal information in the contact form.

9. Cookies and website services

Our website may use cookies and similar technologies that are necessary for the website to operate correctly.

Additional cookies or third-party services may also be used for functions such as website analytics or embedded content.

Where consent is required, you will be given the opportunity to accept or reject non-essential cookies through the website's privacy or cookie settings.

You can change your cookie preferences using the privacy settings available on the website.

10. Links to other websites

Our website may contain links to other websites or services, including social media platforms.

Yeo Electrical is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations when visiting their websites.

11. Your data protection rights

Under UK data protection law, you have a number of rights in relation to your personal information. Depending on the circumstances, these may include the right to:

Ask us for a copy of the personal information we hold about you

Ask us to correct inaccurate or incomplete information

Ask us to delete your personal information in certain circumstances

Ask us to restrict the way we use your information in certain circumstances

Object to certain uses of your personal information

Ask for certain information to be transferred to you or another organisation

Withdraw consent where we are relying on consent to use your information

Not all of these rights apply in every circumstance.

If you wish to exercise any of these rights, please contact Yeo Electrical using the details at the top of this policy.

12. Complaints

If you have concerns about how Yeo Electrical has handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Further information is available from the Information Commissioner's Office.

13. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be available on this page.